ClassInfo

PM 570 Enterprise System Implementation

Norma Sutcliffe

Winter 2012-2013
Class number: 26059
Section number: 801
W 5:45PM - 9:00PM
CDM 00206 Loop Campus

Summary

This course is for information systems professionals who are involved in planning and implementing large scale, cross-functional enterprise systems. Students will examine technology efforts that change how people perform their tasks and how firms can manage the implementation so people accept and embrace the changes the new technology brought. Through case studies and exercises students gain insights into the elements of successful implementations and prepare a change management plan. Emphasis is placed on developing mechanisms for communicating and training all affected agents.

By the end of the course the student will be able to: -- Understand the change mechanisms for individuals
-- Analyze organizational need for change management of IT projects
-- Analyze a change management plan
-- Determine the appropriate leadership needs for a enterprise system
-- Determine the appropriate actions of various change agents
-- Analyze the unique needs for a global enterprise systems implementation
-- Understand the mechanisms available to teams for implementing enterprise systems
-- Understand the role of training and communication in implementing enterprise systems into the elements of successful implementations and prepare a change management plan.

The goal is to mitigate organizational resistance and gain stakeholder support. Emphasis is placed on developing mechanisms for analyzing organizational needs and gaps as well as motivating, leading, communicating and training all affected agents.




Texts

One book is purchased and the others are e-books which are available from the DePaul online library through Books 24x7.

REQUIRED MATERIALS TO BE PURCHASED


Jeffrey M. Hiatt and Timothy J. Creasey
Change Management: The People Side of Change
Prosci Learning Center Publications, Loveland CO, 2003.
ISBN 1-930885-18-0 available at bookstore & online facilities



REQUIRED TEXTS --(no purchase necessary)

EBOOKS -- Books 24x7 through DePaul Online Library

Goleman, Daniel, Richard Boyatzis and Annie McKee
Primal Leadership: Realizing the Power of Emotional Intelligence
Artech House, 2005.
ISBN: 157851486x Books 24x7.


Sims, Ronald R.
Changing the Way We Manage Change
Quorum, 2002
ISBN: 1567204619 E-Books= 24X7.


Holtz Shel
Corporate Conversations: Guide to Crafting Effective and Appropriate Internal Communications AMACOM 2004 (292 pages)
ISBN:0814407706


Mackey,David & Kaye Thorne
Everything You Ever Wanted to Know About Training, 3rd Ed
Kogan Page 2003 (242 pages)
ISBN:9780749440480

Mersino, Anthony
Emotional Intelligency for Project Managers: The People Skills You Need to Achieve Outstanding Results
AMACOM 2007
ISBN: 0814474160 ... E_Books = Books 24x7

DIRECTIONS FOR ACCESSING "Books 24x7"

Click on DePaul Online Library's -Books

http://www.lib.depaul.edu/Find/resourceList.aspx?s=89
Click on "books 24X7" found in center of the web page
Then
Log on using your CampusConnect ID and password
Then:
Paste the desired book's ISBN number into the search box
Click on GO

Click on Book's Front Cover
Click on the desired Chapter or Section

*For Printing -- First show page in Print Preview
(click on File dropdown then on Print Preview) then on Print



Grading

30% Quizzes / Homework -- Lowest grade dropped from averaging
30% Individual Paper -- due after session 6
30% Final Take Home Exam -- due session 11
10% Participation 10% -- discussion forum participation (DL)**.
100% Total
*
**DL students earn participation credit by posting their insights, thoughts, concerns, etc. on the weekly discussion forum after reading the required assignments and watching the weekly lecture. Students should be conversing with one another to get credit. To get credit the postings must be made during the discussion forums's open period.


Grading Scale:
98 - 100 A+
92 - 97 A
90 - 91 A-
88 - 89 B+
82 - 87 B
80 - 81 B-
78 - 79 C+
72 - 77 C
70 - 71 C-
68 - 69 D+
62 - 67 D
60 - 61 D-
0 - 59 F
Late Submissions
Late Submissions are always penalized unless prior arrangements are made through email with instructor. However, on some assignments late submission is NOT allowed.



Prerequisites

IS 430 or PM 430 or completion of foundation or core phase.



Teaching Method:

A combination of teaching methods will be used (lectures, class exercises, group presentations, etc).

Case Study Contribution Required

This course will make use of texts, handouts, current articles, business methodologies, lectures, and case studies to present a picture of the project management landscape. In particular, we will devote some time each week to analyzing case studies of pertinent IT project related issues and problems. In-class students are expected to analyze these case studies before coming to class and in class to contribute to the discussion on that case.

DL section students can contribute by posting their contributions to that week's discussion forum.



School policies:

Changes to Syllabus

This syllabus is subject to change as necessary during the quarter. If a change occurs, it will be thoroughly addressed during class, posted under Announcements in D2L and sent via email.

Online Course Evaluations

Evaluations are a way for students to provide valuable feedback regarding their instructor and the course. Detailed feedback will enable the instructor to continuously tailor teaching methods and course content to meet the learning goals of the course and the academic needs of the students. They are a requirement of the course and are key to continue to provide you with the highest quality of teaching. The evaluations are anonymous; the instructor and administration do not track who entered what responses. A program is used to check if the student completed the evaluations, but the evaluation is completely separate from the student’s identity. Since 100% participation is our goal, students are sent periodic reminders over three weeks. Students do not receive reminders once they complete the evaluation. Students complete the evaluation online in CampusConnect.

Academic Integrity and Plagiarism

This course will be subject to the university's academic integrity policy. More information can be found at http://academicintegrity.depaul.edu/ If you have any questions be sure to consult with your professor.

All students are expected to abide by the University's Academic Integrity Policy which prohibits cheating and other misconduct in student coursework. Publicly sharing or posting online any prior or current materials from this course (including exam questions or answers), is considered to be providing unauthorized assistance prohibited by the policy. Both students who share/post and students who access or use such materials are considered to be cheating under the Policy and will be subject to sanctions for violations of Academic Integrity.

Academic Policies

All students are required to manage their class schedules each term in accordance with the deadlines for enrolling and withdrawing as indicated in the University Academic Calendar. Information on enrollment, withdrawal, grading and incompletes can be found at http://www.cdm.depaul.edu/Current%20Students/Pages/PoliciesandProcedures.aspx.

Students with Disabilities

Students who feel they may need an accommodation based on the impact of a disability should contact the instructor privately to discuss their specific needs. All discussions will remain confidential.
To ensure that you receive the most appropriate accommodation based on your needs, contact the instructor as early as possible in the quarter (preferably within the first week of class), and make sure that you have contacted the Center for Students with Disabilities (CSD) at:
Lewis Center 1420, 25 East Jackson Blvd.
Phone number: (312)362-8002
Fax: (312)362-6544
TTY: (773)325.7296