IS 483 Information Services and Operations
Texts
The text is an e-book accessed through DePaul's library in its Books24x7 collection. The Books24x7 Info Sheet gives instructions.
IT Manager's Handbook: Getting Your New Job Done by Bill Holtsnider and Brian D. Jaffe published by Morgan Kaufmann Publishers @2001. ISBN 1558606467.
Harvard Business School Case: Sturdivant Electric Corporation Case (HBS 173-123) available at the bookstore.
It is Only Required for students who lack work experience for completing Assignment 1.
Additional readings are accessed through the web from the weekly link page.
Grading
20% Assignment #1: Leadership Effectiveness Assessment
30% Assignment #2: RFP with Organizational Analysis (team) or SLA with Organizational Analysis (Individual) or Take Home Final Exam
30% Quizzes and/or Homework (drop lowest one/ no makeup)
20% Class Participation and extra credit student presentation
Prerequisites
Summary Of Course
IS 483 is designed for all information technology professionals who are interested in knowing more about how information systems is managed, the roles that various professionals play, and the key issues involved in coordinating and monitoring information technology activities. This course looks at what information systems managers do and how they do it. In particular, this course details not only the role of the chief information officer but also the roles of other various information systems managers who handle the operational concerns. The course looks at how the fit between information systems and corporate strategy influences the structure and staffing of information systems. Then, this course details the functions that information systems performs for organizations, user training and help desk support, procurement and outsourcing, operations management, network management, and, lastly, human resource trends in compensation staffing and benefits.
This course also looks at what constitutes good management behavior, how good managers spend their day, and the skills that information systems managers need in contrast to the skills informaiton systems professionals need. A major focus is the procurement process and another major focus is the use of Service Level Agreement for managing both services that information systems obtains from vendors and services that information provides to others.
This syllabus is subject to change as necessary during the quarter. If a change occurs, it will be thoroughly addressed during class, posted under Announcements in D2L and sent via email.
Evaluations are a way for students to provide valuable feedback regarding their instructor and the course. Detailed feedback will enable the instructor to continuously tailor teaching methods and course
content to meet the learning goals of the course and the academic needs of the students. They are a requirement of the course and are key to continue to provide you with the highest quality of teaching. The
evaluations are anonymous; the instructor and administration do not track who entered what responses. A program is used to check if the student completed the evaluations, but the evaluation is completely
separate from the student’s identity. Since 100% participation is our goal, students are sent periodic reminders over three weeks. Students do not receive reminders once they complete the evaluation.
Students complete the evaluation online in CampusConnect.
This course will be subject to the university's academic integrity policy. More information can be found at http://academicintegrity.depaul.edu/ If you
have any questions be sure to consult with your professor.
All students are expected to abide by the University's Academic Integrity Policy which prohibits cheating and other misconduct in student coursework. Publicly sharing or posting online any prior or current materials from this course (including exam questions or answers), is considered to be providing unauthorized assistance prohibited by the policy. Both students who share/post and students who access or use such materials are considered to be cheating under the Policy and will be subject to sanctions for violations of Academic Integrity.
All students are required to manage their class schedules each term in accordance with the deadlines for enrolling and withdrawing as indicated in the University Academic Calendar. Information on enrollment, withdrawal, grading and incompletes can be found at http://www.cdm.depaul.edu/Current%20Students/Pages/PoliciesandProcedures.aspx.
Students who feel they may need an accommodation based on the impact of a disability should contact the instructor privately to discuss their specific needs. All discussions will remain confidential.
To ensure that you receive the most appropriate accommodation based on your needs, contact the instructor as early as possible in the quarter (preferably within the first week of class), and make sure that
you have contacted the Center for Students with Disabilities (CSD) at:
Lewis Center 1420, 25 East Jackson Blvd.
Phone number: (312)362-8002
Fax: (312)362-6544
TTY: (773)325.7296