IS 483 Information Services and Operations
Summary
This course focuses on the operational aspects of information systems in organizations by examining the concepts, tools and techniques available to IS professionals responsible for the delivery of IT services. Topics include the organization of the IT services; the procurement of hardware, software and vendor services; operation of data centers, help desks and user training, the development and use of RFPs (Request for Proposals) and SLAs (Service Level Agreements), the integration of services and operations with application development project needs, and the role of capital and operating budgets.
Texts
IT Manager's Handbook: Getting your new job done
3rd Edition
eText: ISBN-10 0123914051, ISBN-13 9780123914057
Print: ISBN-10 0-12-415949-4, ISBN-13 978-0-12-415949-5
Author(s): Bill Holtsnider; Brian D. Jaffe
Harvard Business School Case: Sturdivant Electric Corporation Case (HBS Product # 9-172-123 )
Grading
Letter Grade:
A 95% - 100%
A- 90% - 94%
B+ 85% - 89%
B 80% - 84%
C+ 75% - 79%
C 70% - 74%
D 60% - 69%
F 0% - 59%
Prerequisites
Completion of five or more SoC MS level courses is required. Prior management work experience is helpful.
Course Grade Breakdown
1.) Paper #1: Leadership Effectiveness Assessment [individual] - 20%
2.) Paper #2: RFP with Organizational Analysis [team] or SLA with Organizational Analysis [individual] - 30%
3.) Assignments (4 short papers ? 2 page max) [individual] - 30%
4.) Class Participation and extra credit student presentation [individual] - 20%
Introduction
Leadership Introduction
Leadership versus Management
IT Organizational Structures
Assignment #1 Due
History of IS/IT and Governance
Organization Models And Tools
IS/IT Functions and Structures
Architectures and Infrastructure
Assignment #2 Due
Enterprise Systems
Paper #1 Due
IT Operations
IT Services
Assignment #3 Due
IT Risk Management
Outsourcing
Financial Planning/Budgeting
Assignment #4 Due
Presentations
Paper #2 Due
This syllabus is subject to change as necessary during the quarter. If a change occurs, it will be thoroughly addressed during class, posted under Announcements in D2L and sent via email.
Evaluations are a way for students to provide valuable feedback regarding their instructor and the course. Detailed feedback will enable the instructor to continuously tailor teaching methods and course
content to meet the learning goals of the course and the academic needs of the students. They are a requirement of the course and are key to continue to provide you with the highest quality of teaching. The
evaluations are anonymous; the instructor and administration do not track who entered what responses. A program is used to check if the student completed the evaluations, but the evaluation is completely
separate from the student’s identity. Since 100% participation is our goal, students are sent periodic reminders over three weeks. Students do not receive reminders once they complete the evaluation.
Students complete the evaluation online in CampusConnect.
This course will be subject to the university's academic integrity policy. More information can be found at http://academicintegrity.depaul.edu/ If you
have any questions be sure to consult with your professor.
All students are expected to abide by the University's Academic Integrity Policy which prohibits cheating and other misconduct in student coursework. Publicly sharing or posting online any prior or current materials from this course (including exam questions or answers), is considered to be providing unauthorized assistance prohibited by the policy. Both students who share/post and students who access or use such materials are considered to be cheating under the Policy and will be subject to sanctions for violations of Academic Integrity.
All students are required to manage their class schedules each term in accordance with the deadlines for enrolling and withdrawing as indicated in the University Academic Calendar. Information on enrollment, withdrawal, grading and incompletes can be found at http://www.cdm.depaul.edu/Current%20Students/Pages/PoliciesandProcedures.aspx.
Students who feel they may need an accommodation based on the impact of a disability should contact the instructor privately to discuss their specific needs. All discussions will remain confidential.
To ensure that you receive the most appropriate accommodation based on your needs, contact the instructor as early as possible in the quarter (preferably within the first week of class), and make sure that
you have contacted the Center for Students with Disabilities (CSD) at:
Lewis Center 1420, 25 East Jackson Blvd.
Phone number: (312)362-8002
Fax: (312)362-6544
TTY: (773)325.7296