Course Info

IS 483: Information Services and Operations

This course focuses on the operational aspects of information systems in organizations by examining the concepts, tools and techniques available to IS professionals responsible for the delivery of IT services. Topics include the organization of the IT services; the procurement of hardware, software and vendor services; operation of data centers, help desks and user training, the development and use of RFPs (Request for Proposals) and SLAs (Service Level Agreements), the integration of services and operations with application development project needs, and the role of capital and operating budgets. PREREQUISITE(S): Completion of five or more SoC MS level courses is required.

Winter 2016-2017

Section: 801
Class number: 22284
Meeting time: Tu 5:45PM - 9:00PM
Location: LEWIS 01516 at Loop Campus
Section: 810
Class number: 22285
Meeting time: -
Location: N/A at Online Campus

Winter 2015-2016

Section: 801
Class number: 22815
Meeting time: Tu 5:45PM - 9:00PM
Location: LEWIS 01516 at Loop Campus
Section: 810
Class number: 22816
Meeting time: -
Location: N/A at Online Campus

Winter 2014-2015

Section: 801
Class number: 20602
Meeting time: W 5:45PM - 9:00PM
Location: LEWIS 01110 at Loop Campus
Section: 810
Class number: 20603
Meeting time: -
Location: N/A at Online Campus

Winter 2013-2014

Section: 801
Class number: 25359
Meeting time: Th 5:45PM - 9:00PM
Location: LEWIS 01214 at Loop Campus
Section: 810
Class number: 25360
Meeting time: -
Location: N/A at Online Campus