PM 570 Enterprise System Implementation
Summary
This course is for information systems professionals who are involved in planning and implementing any IT system affecting most or all of an enterprise. Students examine technology efforts that change how people perform their tasks, and the risks from not managing this organizational change. Then students analyze how firms mitigate these risks by managing the implementation so people accept and positively embrace the changes the new technology brings. Students gain insights into the importance of the stages in managing change and of emotional intelligence in leading organizational these change efforts. Through case studies and exercises students gain insights into the elements of successful IT implementations. This culminates in developing a change management plan. Emphasis is placed on developing mechanisms for effectively communicating for rewarding and for training all affected people.
By the end of the course the student will be able to:
? Analyze the characteristics of IT-based change efforts
? Apply the change mechanisms for individuals to organizational settings
? Create a change management plan consisting of stages, activities, roles and outcomes
Texts
All texts are available on either the D2L course site or on Books 24x7 which is accessible through DePaul?s Online Library (www.lib.depaul.edu). On the home page search box enter Books 24x7)
Jeffrey M. Hiatt and Timothy J. Creasey
Change Management: The People Side of Change , 2nd Ed.
Prosci Learning Center Publications, Loveland CO, 2012.
ISBN 978-1-930885-61-5 found In D2L Content ==Course Overview
Goleman, Daniel, Richard Boyatzis and Annie McKee
Primal Leadership: Realizing the Power of Emotional Intelligence
Artech House, 2005.
ISBN: 157851486x Books 24x7.
Sims, Ronald R.
Changing the Way We Manage Change
Quorum, 2002
ISBN: 1567204619 E-Books= Books 24X7.
Mersino, Anthony
Emotional Intelligency for Project Managers: The People Skills You Need to Achieve
Outstanding Results
AMACOM 2007
ISBN: 0814474160 ... E_Books = Books 24x7
Ruck, Kevin .
Exploring Internal Communication: Towards Informed Employee Voice, 3rd Edition
Gower Publishing Limited. 2015. ISBN 978147240670 ? E-Books
Langer, Arthur M..
Information Technology and Organizational Learning: Managing Behavioral Change through Technology and Education. Auerbach Publications. 2011 (242 pages) ISBN:9780415875837 ? E-Books
Grading
Grading
20% Quizzes / Homework -- Lowest grade dropped from averaging
50% Term Project?Change Management Plan -- due after session 8
20% Final Take Home Exam -- due session 11
10% Participation -- attendance/posting to the D2L Discussion Forum*
100% Total
*In-class students earn participation credit by
"attendance" participating during the entire class session
or by posting their insights, thoughts, concerns, etc. on the weekly discussion forum after
reading the required assignments and watching the weekly lecture. Students should be
conversing with one another to get credit. To get credit the postings must be made during the
discussion forum open period (8 days).
Online students earn participation credits by posting their contributions to that week's discussion forum during the 8 day open period, or by attending that week?s session.
Grading Scale:
98 - 100 A+
92 - 97 A
90 - 91 A-
88 - 89 B+
82 - 87 B
80 - 81 B-
78 - 79 C+
72 - 77 C
70 - 71 C-
68 - 69 D+
62 - 67 D
60 - 61 D-
0 - 59 F
Late Submissions
Late Submissions are always penalized unless prior arrangements are made through email with instructor. However, on some assignments late submission is NOT allowed.
Prerequisites
IS 430 or PM 430 or completion of the foundation phase
Teaching Method
A combination of teaching methods will be used (lectures, class exercises, group presentations, etc).
This syllabus is subject to change as necessary during the quarter. If a change occurs, it will be thoroughly addressed during class, posted under Announcements in D2L and sent via email.
Evaluations are a way for students to provide valuable feedback regarding their instructor and the course. Detailed feedback will enable the instructor to continuously tailor teaching methods and course
content to meet the learning goals of the course and the academic needs of the students. They are a requirement of the course and are key to continue to provide you with the highest quality of teaching. The
evaluations are anonymous; the instructor and administration do not track who entered what responses. A program is used to check if the student completed the evaluations, but the evaluation is completely
separate from the student’s identity. Since 100% participation is our goal, students are sent periodic reminders over three weeks. Students do not receive reminders once they complete the evaluation.
Students complete the evaluation online in CampusConnect.
This course will be subject to the university's academic integrity policy. More information can be found at http://academicintegrity.depaul.edu/ If you
have any questions be sure to consult with your professor.
All students are expected to abide by the University's Academic Integrity Policy which prohibits cheating and other misconduct in student coursework. Publicly sharing or posting online any prior or current materials from this course (including exam questions or answers), is considered to be providing unauthorized assistance prohibited by the policy. Both students who share/post and students who access or use such materials are considered to be cheating under the Policy and will be subject to sanctions for violations of Academic Integrity.
All students are required to manage their class schedules each term in accordance with the deadlines for enrolling and withdrawing as indicated in the University Academic Calendar. Information on enrollment, withdrawal, grading and incompletes can be found at http://www.cdm.depaul.edu/Current%20Students/Pages/PoliciesandProcedures.aspx.
Students who feel they may need an accommodation based on the impact of a disability should contact the instructor privately to discuss their specific needs. All discussions will remain confidential.
To ensure that you receive the most appropriate accommodation based on your needs, contact the instructor as early as possible in the quarter (preferably within the first week of class), and make sure that
you have contacted the Center for Students with Disabilities (CSD) at:
Lewis Center 1420, 25 East Jackson Blvd.
Phone number: (312)362-8002
Fax: (312)362-6544
TTY: (773)325.7296