ISM 360 User Experience Research Method (Formerly Ism 360)

Denise Nacu

Office: Daley 200C
Winter 2013-2014
Class number: 20076
Section number: 501
MW 10:10AM - 11:40AM
CDM 00226 Loop Campus
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This course provides an overview of user research and usability evaluation methods. Working as teams, students choose a working computer application and practice course methods on it throughout the term. Students learn to conduct user research to determine user needs and core tasks for the chosen application. User research results are presented in the forms such as user personas and scenarios. The results of user research are then used to guide usability evaluation methods including heuristic evaluation, walkthroughs and usability tests.


Observing the User Experience: A Practitioner's Guide to User Research, 2nd edition. Goodman, Kuniavsky & Moed, Morgan Kaufmann/Elsevier Science, 2012. ISBN: 978-0123848697.


IM 210 or ISM 210.

Class Format

The course will involve completing readings and preparing for discussions. Class meetings will involve lecture, discussions, hands-on activities, presentations of projects, and group work. There will be a midterm and a final exam to assess understanding of course topics. Group projects play a prominent role in this class, and are used to apply skills, develop collaboration skills, and practice professional presentation.

School policies:

Changes to Syllabus

This syllabus is subject to change as necessary during the quarter. If a change occurs, it will be thoroughly addressed during class, posted under Announcements in D2L and sent via email.

Online Course Evaluations

Evaluations are a way for students to provide valuable feedback regarding their instructor and the course. Detailed feedback will enable the instructor to continuously tailor teaching methods and course content to meet the learning goals of the course and the academic needs of the students. They are a requirement of the course and are key to continue to provide you with the highest quality of teaching. The evaluations are anonymous; the instructor and administration do not track who entered what responses. A program is used to check if the student completed the evaluations, but the evaluation is completely separate from the student’s identity. Since 100% participation is our goal, students are sent periodic reminders over three weeks. Students do not receive reminders once they complete the evaluation. Students complete the evaluation online in CampusConnect.

Academic Integrity and Plagiarism

This course will be subject to the university's academic integrity policy. More information can be found at If you have any questions be sure to consult with your professor.

Academic Policies

All students are required to manage their class schedules each term in accordance with the deadlines for enrolling and withdrawing as indicated in the University Academic Calendar. Information on enrollment, withdrawal, grading and incompletes can be found at

Students with Disabilities

Students who feel they may need an accommodation based on the impact of a disability should contact the instructor privately to discuss their specific needs. All discussions will remain confidential.
To ensure that you receive the most appropriate accommodation based on your needs, contact the instructor as early as possible in the quarter (preferably within the first week of class), and make sure that you have contacted the Center for Students with Disabilities (CSD) at:
Lewis Center 1420, 25 East Jackson Blvd.
Phone number: (312)362-8002
Fax: (312)362-6544
TTY: (773)325.7296